The Whispir Group (this includes Whispir Limited (ACN 097 654 656) and Whispir Pte Ltd our Singapore company and may include other group entities from time to time) is committed to providing you with the highest levels of customer service. This includes protecting your privacy. For our information domiciled in our international data centres, we are governed by corresponding legislation as follows: Australia (Commonwealth Privacy Act 1988), New Zealand (Privacy Act 1993), Singapore (Personal Data Protection Act 2012) which set out a number of principles concerning the protection of your personal information.
Whispir collects personal information in a number of ways, including:
Your personal information may be used to:
Your personal information may also be collected to promote and market to you other services which we consider may be of interest to you. Before we do so, we will provide you with an opportunity to give us permission to send you marketing or promotional material (such as promotional email offers), via an opt-in mechanism. That is, we will send you such material only if you elect to receive it or if it is provided to you in response to your request. You may also notify us at any time that you do not wish to receive marketing or promotional material by calling us on +61 3 8630 9900 or by using the Contact Us page to send your request via email.
Whispir provides a range of web-based services, either through a particular division within Whispir or through one of our related companies. Most of these services are provided on the whispir.com web site, which consists of web addresses (known as 'domains') – whispir.com, whispir.net, whispir.org, whispir.com.au, whispir.co.nz, whispir.co.uk, whs.pr, as well as other affiliated domains.
The marketing information provided on our websites will be determined by where you decide to visit on the site. Advertisements will also be presented to you, but the placement of these is not related specifically to any details we hold about you.
The types of personal information we collect from you will depend on how you use our web sites. Such information may include your name, date of birth, gender, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver's licence number and your Whispir username or password. We may also collect details of your Whispir services (including their status) and your personal interests.
If you choose not to provide personal information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.
Our websites record other information as well. This information is used to improve the structure and performance of those sites to provide users with an improved service. Whenever a page is requested from our web server, we record the time, date and URL of the request, along with information on the browser software that is being used.
For the purposes set out above (under 'How we use your personal information') we may disclose your personal information to organisations outside Whispir. Where appropriate, these disclosures are subject to privacy and confidentiality protections. The organisations to which we usually disclose information include:
Whispir takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of the information we hold depends to a large extent on the information you provide. That's why we recommend you:
You can easily edit or delete the personal information you provide to us on our websites (unless it is mandatory information required for your membership application), but to do so, you will need to log in as a registered user, using your username and password.
If you wish to access or modify personal information which you have provided via our websites, but cannot access that information at our websites, please send an email using the Contact Us page.
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know by sending an email using the Contact Us page. You may be required to put your request in writing for security reasons. Whispir reserves the right to charge a fee for searching for and providing access to your information.
We take reasonable steps to ensure that your personal information is stored securely. Transmissions sent to or from our websites are routinely monitored for quality control and systems administration. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from misuse, loss and unauthorised access, we cannot guarantee the security of any information you transmit to us or receive from our online products or services. These activities are conducted at your own risk. Once we receive your transmission, we make our best effort to ensure its security.
Credit card information is among the most important data we collect. Whispir operates secure servers to minimise the risk of unauthorised use of such information. Credit card information that is transmitted via our secure servers is encrypted in accordance with the industry standards. For obvious reasons, please do not send credit card information through unsecured email.
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer.
Please be aware that whenever you voluntarily disclose personal information over the Internet (for example: in discussion forums, via email, or in chat sites) that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet and our websites.
Where we have an agreement with you that specifies a specific jurisdiction in which your personal information will be held and stored, Whispir will only hold and store that information in the nominated jurisdiction.
In all other circumstances, we may disclose personal information outside of the jurisdiction from which it was collected. In the conduct of our business, we transfer to, hold or access information personal information from various countries including Australia, New Zealand and Singapore. The privacy laws of those countries may not provide the same level of protection as the privacy laws of the country from which the personal information was collected. However, this does not change our commitments to safeguard your privacy and we will comply with all applicable laws relating to the cross-border data disclosure.
If you have any questions in relation to privacy, please contact us on +61 3 8630 9900. Alternatively, you can: