Whispir application transforms service management through streamlined workflow communications, bridging the gap between people, processes and the information needed for timely IT incident resolution and increased customer service.
Reduce costs, resolve incidents quickly and keep your staff, customers and clients informed with our simple plugin to the Whispir platform. Empower teams with timely and relevant operational insights, delivered to the right person, through SMS, voice, or conference calls. This improved situational awareness enhances service levels through faster incident resolution, reduced support calls, and an overall improvement in customer engagement levels.
Be alerted immediately as incidents occur and reduce the time needed to restore critical services.
Streamline automated communications during disruptions to users through their preferred channel - including internal stakeholders and external customers.
Pro-actively inform users of planned and unplanned outages through their preferred channel at the right time.
Automated conference calling to rapidly gather and enact response teams and escalate issues.