In order to provide the services, Whispir retains your data and associated metadata in accordance with the following minimum retention periods.
Data type Classification Live Archive
Messages Platform 1 Yr 7 Yrs
Contacts Platform Ongoing 7 Yrs
Distribution Lists Platform Ongoing 7 Yrs
Events Platform Ongoing 7 Yrs
Assets Platform Ongoing 7 Yrs
Activity stream Platform 1 Yr 7 Yrs
Activity logs Platform 1 Yr 7 Yrs
Database Platform 1 Yr 7 Yrs
Reports Reporting 1 Yr 7 Yrs
Database Reporting 1 Yr 7 Yrs
Detailed message logs System - 7 Days
Message logs System - 7 Yrs
Web logs System - 7 Yrs
Application logs System - 7 Yrs
Database logs System - 7 Yrs
Archive is data that is stored in disk, tape or similar storage media and can be retrieved from Whispir on specific request. Costs may apply to data retrieval requests.
Live is defined as the minimum period for which data is accessible within the Whispir Platform. Please note that customers utilising Whispir Redaction feature will not be able to view the content of selected Live data.
Ongoing is defined as the duration of an active account. Active account data is not retained for longer than 7 years.