Operational Communications Handbook - a snapshot of what we're covering

Dennis Adonis

Digital innovation is a hot topic, as businesses scramble to find the best way to deal with leaner competitors, who run their operations on software. Established operating models, and entire supply chains are being disrupted. The race is on to find the best ways to onboard new capabilities fast.

Our Operational Communications Handbook examines what's driving digital disruption, and the major impacts. We then discuss the pathways that businesses are exploring to try and respond.

How can effective communications support an innovation agenda?

The Handbook's a substantial read, with a lot of detailed information. So, to give you an introduction to what we're covering, we've prepared this snapshot of the main points.

Staying competitive in the Digital Age

State of the art communication systems are allowing organizations of all sizes to quickly, affordably and comprehensively transform their operating capabilities. This allows them to compete more effectively with innovative, software driven competitors.

Delivered as a service, and drawing on the reach and power of mobile devices, these systems allow complete reinvention of service delivery models. Staff are empowered by receiving interactive information in the right way, at the right time.

This guide explores the growth of software innovation and disruption, and the pathways and tools being explored to compete through redesigned operational models, including:

The Changing Competitive Landscape

Technology driven changes to established operating models, and the subsequent drivers for radical innovation in digital capabilities.

Disruption Tipping Point

Recent industry examples of the effects of software disruption, and the impact on incumbent revenues.

Pathways to Innovation

  1. Digital partnerships (the global growth of digital partner ecosystems);
  2. Investing in development (Microservices); and
  3. Buying in capabilities (SaaS).
Innovation options chart-1.jpg

SaaS – bridging the gap to Micro Business Services

Exploring the capabilities and benefits of Software as a Service. Learn why cloud computing will grow at a 30 percent CGR from 2013 through 2018 vs 5 percent growth for overall enterprise IT.

Streamlined Enterprise Communications

SaaS communication suites allow institutions to digitize and move messaging processes away from high-cost, inefficient channels, and mass notifications, to information tailored to the needs of an audience. This offers dramatic operational improvements in areas including:

  • Strategic IT Service Management

More efficient notifications free up staff resources and allows IT to more effectively support an innovation agenda.

  • Internal Operational Communications

Workforce management for a wide range of functional areas, such as staff training, OH&S updates, company announcements, sending account authentication and password reset information, timesheet processing, and shift fulfillment.

  • Customer Journey Management

Automating and digitizing customers’ digital touch points, in areas such as onboarding, service, support, billing and collections.

Programmatic Workflow Reimagination

SaaS deployed capabilities can be adopted with no development lead time, allowing existing workflows to be rapidly redesigned and improved, creating the foundation for effective operational innovation.

Operational Communications in Action: AEMO

The Australian Energy Market Operator improves service delivery by automating its operational and incident management to stakeholders and energy businesses nationally.

The Handbook is your complete guide to the growing role of best-in-breed communications technologies in fundamentally transforming business models and operational processes, to stay competitive in the Digital Age. Check the sidebar to download your Free copy.